Title: Social Media (Web 2.0) and Crisis Information: Case Study Gaza 2008-09
Authors: HALKIA StamatiaDANDOULAKI Miranda
Publisher: IGI Global
Publication Year: 2010
JRC N°: JRC55233
ISBN: 978-16-15-20987-3
URI: http://www.igi-global.com/Bookstore/Chapter.aspx?TitleId=44849
http://publications.jrc.ec.europa.eu/repository/handle/JRC55233
DOI: 10.4018/978-1-61520-987-3
Type: Articles in books
Abstract: Social media technologies such as blogs, social networking sites, microblogs, instant messaging, wikis, widgets, social bookmarking, image/video sharing, virtual worlds, and internet forums, have been identified to have played a role in crises. This chapter examines how social media technologies interact with formal and informal crises communication and information management. We first review the background and history of social media (Web 2.0) in crisis contexts. We then focus on the use of social media in the recent Gaza humanitarian crisis (12.2008-1.2009) in an effort to detect signs of a paradigm shift in crisis information management. Finally, we point to directions in the future development of collaborative intelligence systems for crisis management.
JRC Institute:Institute for the Protection and Security of the Citizen

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