@article{JRC23344, address = {}, year = {2002}, author = {Pauwels J}, abstract = {Abstract not available }, title = {The View of IRMM on Accreditation of CRM Products.}, type = {}, url = {}, volume = {}, number = {}, journal = {Accreditation and Quality Assurance}, pages = {}, issn = {}, publisher = {}, doi = {} }