The Digital Competence Framework for Consumers

Abstract

The European Digital Competence Framework for Consumers, or "DigCompConsumers", offers a reference framework to support and improve consumers’ digital competence. Consumer digital competence is defined as the competence consumers need to function actively, safely and assertively in the digital marketplace. This definition builds on existing work on consumers’ competence, and on the general digital competences as defined in the DigComp 2.0 framework. This report introduces the conceptual reference model (DigCompConsumers) which outlines 14 competences and gives examples of each competence in terms of knowledge, skills and attitudes.