Title: Social Media in Crisis Management
Authors: FONIO CHIARAMUGNAI FRANCESCOANNUNZIATO ALESSANDRO
Publisher: Publications Office of the European Union
Publication Year: 2018
JRC N°: JRC104806
ISBN: 978-92-79-65076-5 (print),978-92-79-65077-2 (pdf)
ISSN: 1018-5593 (print),1831-9424 (online)
Other Identifiers: EUR 28420 EN
OP KJ-NA-28420-EN-C (print),KJ-NA-28420-EN-N (online)
URI: http://publications.jrc.ec.europa.eu/repository/handle/JRC104806
DOI: 10.2760/981377
10.2760/43052
Type: EUR - Scientific and Technical Research Reports
Abstract: The Social Media in Crisis Management Workshop was held in the European Crisis Management Laboratory (ECML) of the Joint Research Centre in Ispra, Italy, from 11 to 12 October 2016. The aim of the workshop was to investigate the potentiality of Social Media services in Crisis Management with major experts like system providers and end users. We wanted to examine together the state-of-the-art of this kind of tools, to investigate their technological background, and to find common ways to fill the existing gaps. People affected by natural disasters seek and share information through Social Networking websites (SNs). In the same way, governments and response agencies could rely on Social Media to get first-hand information and thanks to this, for example, coordinate relief efforts, as shown in 2010 during the Haiti earthquake or in the case of the Haiyan Tropical Cyclone in Philippines of 2013 . Are first responders ready to deal with big crisis data? How can the surge of information during disasters turn into an information crisis? In this context, understanding the needs of different stakeholders (from tool providers to end users) is vital to explore two interrelated dimensions, at least: the technical domain and the social perspective. There are different contexts with different needs, e.g. emergency response organizations, users and digital humanitarians. As far as the technological domain is concerned, data mining and text analytics are key to extract information and identify patterns in Social Media. However, given that the reliability of Social Media content is often questioned, filtering and verification tools are also important to make sense of the sheer amount of information.
JRC Directorate:Space, Security and Migration

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