Title: Design of location-enabled e-government services
Publisher: Publications Office of the European Union
Publication Year: 2020
JRC N°: JRC119730
ISBN: 978-92-76-18939-8 (online)
ISSN: 1831-9424 (online)
Other Identifiers: EUR 30220 EN
OP KJ-NA-30220-EN-N (online)
URI: https://publications.jrc.ec.europa.eu/repository/handle/JRC119730
DOI: 10.2760/860082
Type: EUR - Scientific and Technical Research Reports
Abstract: This document provides guidance on the design of location enabled e-Government services. It is part of the European Union Location Framework (EULF) toolkit that helps Member States to improve the use of location information in the context of e-Government. The document explains what location enabled e-Government services are, and how they can support the many G2G, G2B and G2C process interactions. Examples are given for the different types of e-Government services: information, contact, transaction, participation and data transfer services (Bekkers, 2007a). The document also provides an approach to describe and document e-Government business processes as a starting point for identifying where location enabled e-Government services could add value to the process by using process modelling techniques and standards. Finally, the document explains in detail the organisational and technological aspects related to the design, implementation and evaluation of location enabled e-Government services. A series of recommendations are provided in the form of ‘to-do’s’ and ‘not-to-do’s’. Examples are given throughout the text to illustrate best practices. This document should be read in conjunction with the companion guidance document “EULF Improving the use of location information in e-government processes: methodology and use case”, which provides a methodology and worked example of improving an existing process.
JRC Directorate:Growth and Innovation

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