Task-Related Factor of Stress: the Analysis of Conflict Resolution in Air Traffic Control

Abstract

A field study in Air Traffic Control (ATC) was performed to analyse the task-related factors of stress and how these factors can have an impact on communication, cooperation and task distribution between controllers. The field study was based on data collection data transcription and data analysis. The management of cooperation and communication and their alterations were studied during conflict resolution. A similar resolution pattern was found in different situations, different controllers related to high self-stress evaluation.