This report provides a broad description of the adoption of generative AI (or GenAI) within the European public sector. It focuses on (i) guidelines and policies adopted within administrations to regulate the use of this emerging technology; and (ii) the multiple applications and use cases found in the Public Sector Tech Watch observatory. The public sector is quickly adopting GenAI solutions, but administrations are facing daily challenges related to implementation processes and effective public-private collaborations. Administrations are also facing other challenges in their regulatory efforts , primarily centred around human oversight; accountability; the importance of data protection; and governance, safety, fairness and transparency.
BRIZUELA Agustina;
COMBETTO Marco;
KOTOGLOU Stefanos;
GALASSO Giovanna;
MARTIN BOSCH Jaume;
POLLI Giovanni;
TANGI Luca;
2025-05-16
Publications Office of the European Union
JRC142033
978-92-68-26008-1 (online),
OP NO-01-25-001-EN-N (online),
https://op.europa.eu/en/publication-detail/-/publication/7787b257-167d-11f0-b1a3-01aa75ed71a1/language-en,
https://publications.jrc.ec.europa.eu/repository/handle/JRC142033,
10.2799/0409819 (online),
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