Modelling Co-ordination Effects in Complex Work Systems: the Aviation Maintenance Case

This paper presents a model of co-ordination analysis, which enables verification of co-ordination systems and their relative impact on the performance of complex work processes. The area of application covers the hangar maintenance operations in the commercial aviation. The new co-ordination analysis, called Co-ordination Audit Methodology (CAM), is a process-oriented audit designed for the EU funded research project ADAMS 2. This new analytical model measures the performance and economical impact associated to faulty co-ordination systems, and suggests new design solutions based quantitative data. Two different case studies will bring together the results obtained in two different European maintenance companies, which tested the methodology on same type of work process.

BARANZINI Daniele; 

2006-10-23

Shaker Publishing

JRC31052