Usability in Public Services and Border Control: New Technologies and Challenges for People with Disability
As new security technologies are introduced in public services, such as border control and mass transportation systems, their accessibility for the disabled needs to be evaluated. A large part of the population is directly or indirectly concerned with disability of permanent or temporary nature.
This report starts with a brief overview of the scale of disability and associated challenges and puts them in the context of the public policy on disability. In particular it highlights two existing policies: the EU Transport Regulation on the Disabled Air Passengers and the UN Convention on the Rights of Persons with Disability, both of which are of relevance to mass transportation.
The report then analyses the usability challenges in public services and border control, including the issues of accessibility, safety and communication. These need to be addressed in future policy proposals. Technical support to the present and future policies related to disability complying public services is seen as a potentially important role for JRC. This is illustrated through a review of relevant JRC projects: VOICE, SESAMONET and Secure Airport.
New technologies in public services can be viewed by the disabled from two perspectives: assistive technologies and neutral technologies. The assistive communication technologies were adopted in projects VOICE and SESAMONET to improve accessibility in public services. On the other hand, the use of biometric identification in airports and border control is to enhance security for all and therefore it is assumed to be neutral, with respect to disability. This assumption was investigated in the Secure Airport project.
PIRELLI Giuliano;
2009-09-11
European Commission
JRC52874
1018-5593,
EUR 23987 EN,
https://publications.jrc.ec.europa.eu/repository/handle/JRC52874,
Additional supporting files
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