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dc.contributor.authorNARDO Michelaen_GB
dc.contributor.authorLOI MASSIMOen_GB
dc.contributor.authorROSATI Rossanaen_GB
dc.contributor.authorMANCA Anna Ritaen_GB
dc.identifier.isbn78-92-79-19926-4 (pen_GB
dc.identifier.issn1018-5593 (print), 1831-9424 (pdf)en_GB
dc.identifier.otherEUR 24791 ENen_GB
dc.identifier.otherOPOCE LB-NA-24791-EN-C (print), LB-NA-24791-EN-N (pdf)en_GB
dc.description.abstractThe 2007-2013 EU Consumer Policy Strategy emphasizes the importance of a better understanding of how consumers behave and sets as a main objective “to empower EU consumers”. A thorough knowledge of the capacities, information and assertiveness of consumers is considered crucial for being able to design and develop policies for consumer protection. Using the special Eurobarometer Survey n. 342, the DG Joint Research Center (together with DG Health and Consumers) constructed a composite measure of consumer empowerment encompassing the plurality of aspects implied by the EU policy Strategy. The resulting Consumer Empowerment Index describes consumer empowerment along three main dimensions: Consumer skills, Awareness of consumer legislation and Consumer engagement. The Index covers all 27 European countries plus Iceland and Norway. This report illustrates the different steps on the construction of the Index: the quantification of survey questions, the univariate and multivariate analysis of the dataset, the definition of an operational framework as well the selection of weights. Robustness analysis against alternative methodological choices is included. The relationship between socio economic characteristics of respondents and their level of empowerment is also presented with the aim of characterising the most crucial socio-economic determinants of empowerment and foster the debate on consumer protection.en_GB
dc.description.sponsorshipJRC.DG.G.3-Econometrics and applied statisticsen_GB
dc.publisherPublications Office of the European Unionen_GB
dc.titleThe Consumer Empowerment Indexen_GB
dc.typeEUR - Scientific and Technical Research Reportsen_GB
JRC Directorate:Space, Security and Migration

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