Crisis maps validation and user requirements: an experience in SAFER project

The European Commission is putting a relevant effort in developing earth observation based Emergency Response Services (ERS), through the Global Monitoring for Environment and Security initiative and several FP7 projects, such as SAFER (Services and Applications For Emergency Response). The validation process developed in SAFER aims at measuring the effectiveness, reliability and usability of the ERS against users’ requirements. The JRC (Joint Research Centre of the European Commission) and the BBK (German Federal Office of Civil Protection and Disaster Assistance) are working together bridging the different perspectives. After a two year SAFER experience, a diversity of products are published whereas the user’s requirements and feedback are still incomplete. The definition of validation criteria is therefore a challenge. In some cases the independent validation raised problems that did not represent critical issues for the users, in some others it gave technical reference for the final users evaluation. A variety of users, with differing needs, is involved. Their feedback has been collected through a survey: the results indicate that some users are highly satisfied with the service and products whereas others point to some major issues. For example in some cases the phenomena in the maps were far from what had been found in the emergency area, and in some other cases the final users did not use or used partially the provided information during the response operations. This paper presents the JRC and BBK experience in SAFER project about validation against user requirements and users’ satisfaction.

CARRION Daniela;  CORBAN Christina;  JUDEX Michael;  BROGLIA Marco; 

2011-06-09

International Society for Photogrammetry and Remote Sensing (ISPRS)

JRC65068

http://www.isprs.org/proceedings/XXXVIII/Gi4DM/CDDATA/index.html,    https://publications.jrc.ec.europa.eu/repository/handle/JRC65068,