Mobile e-commerce (m-commerce) – very much following classical purchase schemes - is dealing with electronic tokens that represent valuables for obtaining goods or services. M-commerce deals with such electronic tokens by using similar functionalities applicable by three principle stakeholders: the individual operating with a mobile device, the service provider that issues an electronic token to the individual, and the venue accepting an electronic token and subsequently delivering the goods or services to the individual.
Through an analysis of business processes the purpose of each function can be described together with an assessment of potential failures combined with appropriate mitigation strategies.
The paper demonstrates within three typical m-commerce scenarios how electronic tokens are shifted and used within the business processes, which failures may occur and how they could be handled.
SCHEER Stefan;
KOUNELIS Ioannis;
LOESCHNER Jan;
2013-01-15
Edukator d.o.o./s,r,l.
JRC73080
978-961-92917-4-0,
http://www.absrc.org/index.php/proceedings-olbia-2012,
https://publications.jrc.ec.europa.eu/repository/handle/JRC73080,
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