This article discusses the socio-political dimension of measurement in the context of benchmarking eGovernment within the European Union's Open Method of Coordination. It provides empirical evidence of how this has resulted in institutional isophormism within the self-referential policy network community involved in the benchmarking process. It argues that the policy prominence retained by supply-side benchmarking of eGovernment has probably indirectly limited efforts made to measure and evaluate more tangible impacts. High scores in EU benchmarking have contributed to increasing the institutionally-perceived quality but not necessarily the real quality and utility of eGovernment services. The article concludes by outlining implications for policy and practical recommendations for filling the gaps identified in measurement and evaluation of eGovernment. It proposes a more comprehensive policy benchmarking framework, which aims to ensure a gradual improvement in measurement activities with indicators that reflect and follow the pace of change, align measurement activities to evaluation needs and, eventually, reduce measurement error.

CODAGNONE Cristiano;  MISURACA Gianluca;  SAVOLDELLI Alberto;  LUPIANEZ-VILLANUEVA Francisco; 

2015-04-07

ELSEVIER SCI LTD

JRC85432

0308-5961,   

http://www.sciencedirect.com/science/article/pii/S0308596115000075,    https://publications.jrc.ec.europa.eu/repository/handle/JRC85432,   

10.1016/j.telpol.2015.01.005,